NeoXam Australia Pty Ltd is looking for an experienced and motivated APAC ICT Support Engineer who will support our APAC clients, presales and services team, and work closely with the R&D team. The primary location for this role is Sydney, with Melbourne as a secondary option.
He / she will join a team of experienced consultants and participate in the implementation and support of the solution, the configuration of new modules and features using:
* NeoXam DataHub: the most comprehensive, efficient and customizable solution for centralized data management available on the market. The solution acts as a hub, a central repository and a user-oriented data management tool for data used or produced by financial institutions.
* NeoXam IBOR: a uniquely independent and flexible Investment Book of Record, designed to provide Asset Managers with a single, comprehensive, and robust source of continuously up-to-date positions, valuations and forecasts, with increased quality, under multiple views.
* NeoXam Impress: an integrated solution for performance, attribution and reporting packs; flexible calculation methodologies including Modified Dietz, Brinson-Fachler; customizable workflows & templates to generate reports in corporate color themes, based on graphics and content; GIPS compliance. The solution could be standalone or connected to NeoXam Datahub & IBOR.
Your Missions
* Be the liaison of the software development teams located in the companies HQ in France, and manage APAC support.
* Be the first technical point of contact for NeoXam’s clients in APAC and provide product support expertise.
* Provide technical support for the sales consultancy team in the sales phase, and to the consultancy team during the project implementation phase.
* Manage the internal copies of the client environments.
* Perform the first level of analysis: anomalies, technical evolutions, reproduction of problems.
* Be responsible for solving client issues from the first analysis and reproduction to the development of a software fix in Java and the management of support tickets.
* Document Datahub knowledge and features from a software support point of view with the software support team.
* Manage the day-to-day work of the APAC Support service (taking over new support tickets, participating in conference calls, relationship with other teams).
* Manage performance optimisation requests from customers or projects in link with the R&D team if required.
* Lead cloud discussions and customer migrations.
* At a later stage, be responsible for developing and delivering fixes and enhancements in Java.
* Manage technical installation or upgrade of the solutions.
* Monitor and manage cloud resources and performance to ensure they meet production goals.
* Troubleshoot issues with cloud-based solutions and services, and implement enhancements and fixes when necessary.
* Plan and implement the migration of data and other information to the cloud.
Your Profile
* Engineering School, Degree / Master’s degree or equivalent.
* Minimum of 10 years of working experience with financial software implementation and / or support and IT Projects in the banking / financial industry.
* Knowledgeable in: XML APIs, Webservices (SOAP / REST), Web Application servers (Tomcat / JBoss / Websphere), Messaging, HMI SWING or SWT, OS (Unix and Windows), DBMS (Oracle or SQL Server).
* Knowledgeable in development tools (Eclipse...) and the Scrum / Agile methodology.
* Knowledgeable in versioning tools like Git.
* Knowledgeable in Unix commands.
* Ability to do peer reviews and assess code.
* Ability to analyze, design and develop software with high operating constraints (robustness, performance, etc.).
* Independent, with own initiative and good interpersonal skills and concerned about the quality of service provided.
* Proactive and a real team player.
#J-18808-Ljbffr