Operations Supervisor Adelaide – Client Services
Description
Be a part of positive change with estara and join us in creating equal opportunities for inclusion and participation across South Australia. We support those living with all disabilities, enabling their independence and empowering their choice and control. Our in-home and community support model encompasses activities from personal and complex care to daily living, community access, and beyond.
We exist, because you matter.
Your role
As one of estara’s Operations Supervisors, you will work closely with our dedicated In-home and Community Support team, focussing on our impact across Greater Adelaide.
Day-to-day, you will provide operational oversight and guidance for our client services team, ensuring the seamless provision of high-quality support to our clients. Your expertise in person-centred support and safeguarding will respond to the evolving NDIS landscape, empowering our clients’ choice and control.
Your keen interpersonal skills and solutions-oriented approach will be key to driving improvement initiatives, including workforce development and the optimisation of rostering processes. This is a truly multi-faceted role that will allow you to innovate and excel in your career.
Benefits
As an employee of estara, you have access to sector-leading benefits that support your lifestyle and wellbeing, including:
1. Salary packaging and novated car leasing with Community Business Bureau
2. Paid parental leave for permanent employees
3. Wellbeing leave
4. Compressed hours and flexible working options
5. Employee assistance program with Access Programs
6. Discounted health insurance with Bupa
7. Discounted home and car loan offers with Police Credit Union
8. Employer-subsidised Will preparation with Tindall Gask Bentley Lawyers
This role also incorporates phone and on-call allowances to compensate your time and commitment.
Your capabilities
To excel in this role, you will be aided by possessing the following knowledge, skills, and experience. estara understands that you may bring a unique skillset and contribution to this role, and so if you do not meet these traits in full, we eagerly welcome your enquiry and application.
1. Tertiary qualifications in Human Services, other relevant industry experience, and demonstrated experience in a rostering capacity
2. Ability to delegate effectively to empower and develop your team
3. Highly developed interpersonal skills, with a proven ability to communicate with a diverse range of people and maintain a high level of customer service
4. Competence to work effectively in an autonomous role
5. Ability to respond with empathy and maintain calm in stressful circumstances
6. Problem-solving and time management skills
7. Demonstrated frontline leadership experience
8. Experience within the Disability sector
9. Knowledge of NDIS worker requirements in relation to restrictive practices and person-centred support
Special conditions
1. Current South Australian full drivers’ licence is essential
2. DHS Working with Children Check and NDIS Worker Screening Check and any relevant Screenings as stipulated by DHS/NDIS with at least 6 months’ validity
3. Intrastate travel and work outside of normal business hours as required
4. Participation in an afterhours on-call roster where required
Apply or enquire now
To learn more about this role, please feel welcome to make a confidential enquiry to estara’s Director of In Home and Community Support – Adelaide/Regional, Annie Davis-Ross, on 1800 378 272 (Option 1) or annie.davis-ross@estara.com.au.
Submit your application by 29 November 2024 to be considered for this exciting opportunity. Shortlisting may commence prior to the closing date, so apply now to secure your spot.
Role Type
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