Total Remuneration: $107,321 to $115,586 pa (including salary of $90,688 to $97,672 plus 17% superannuation and leave loading)Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances. About this OpportunityContinuing, Full TimeDigital Services DirectorateCQUniversity CairnsHigher Education Worker Level 6Working at CQUniversityThe Digital Services Directorate is responsible for information and communications technology (ICT) and library services for CQUniversity campuses. As Digital Services Officer, you will play a pivotal role in shaping the future of our campus technology infrastructure. Your primary objective will be to coordinate the installation and maintenance of ICT and audio-visual equipment, manage complex projects, and provide exceptional customer service to our diverse university community.We are looking for a proactive, detail-oriented professional with significant technical experience and expertise in using ICT systems and services. You will confidently resolve technical issues, oversee equipment deployment, and support learning spaces, adhering to university guidelines, and consistently upholding a high standard of service.At CQUniversity, you will be part of a vibrant team committed to excellence in higher education and student success. This role offers an opportunity to make a meaningful impact on the lives of students and the success of the organisation, all within a supportive and collaborative work environment.Be Rewarded6 weeks annual leaveGenerous carers, maternity and paternity leave17% superannuation (with the choice of joining an award-winning superfund)Flexible and inclusive work/life balanceFantastic staff professional/career development opportunitiesAccess to an Employee Assistance ProgramPosition RequirementsA relevant degree with at least 2 years of post-degree relevant experience, or an equivalent combination of relevant experience and/or education/training.Proven skills in supporting ICT systems and services, including video conferencing, audio-visual technology, office productivity software, and university sector operating systems (e.g. Microsoft and Macintosh).Ability to liaise, advise, influence, and negotiate with clients from diverse backgrounds.Experience working independently and collaboratively on projects, resolving complex customer problems.Excellent customer service skills and communication abilities, both oral and written, with a focus on simplifying technical information.For further information about this position, please refer to the Position Description on the CQUniversity Careers Site. Apply today for a career that changes livesApplications Close: 11:59pm, Wednesday, 13 November 2024Job Requisition ID: 5274When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience, and suitability for the position. Please note, applicants for the position must have full-time work rights.CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity's domestic and international student graduates with post-study work rights are encouraged to apply.#J-18808-Ljbffr