Status: Full-Time (40 hours/week)
Schedule: 7:00 AM to 4:00 PM Philippine Standard Time (Mon-Fri)
Why choose Remote Staff?
* 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
* 15 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
* Competitive and negotiable compensation (depending on skill level & experience)
* Private HMO Coverage for in-house employees from Day 1
* Employee Events Online and Face-to-Face
*Terms and conditions apply.
Role Objective
A Client Relations Executive builds and preserves trusting relationships with clients, consisting of Remote Workers and international businesses. He/she ensures a low staff turnover rate by acting as a mediator between the representatives of a client company and the Remote Workers. He/she handles a minimum of 25 accounts and on a daily basis resolves conflict, acts as a go-between, and identifies further staffing needs.
Responsibilities
* Support to clients, including administrative assistance for GES tracker
* Client On-boarding
* Conflict Resolution
* Periodic consultation, feedback gathering, and analysis
* Retention management of Remote Workers
* Identify and pitch for additional staffing
Qualifications
* Holds a Bachelor’s Degree in Business Administration or equivalent
* At least 2 years of work-related experience
* With exposure to interacting with global clients
* Preferrable with account management, relationship management, and business development experiences
* Possess strong attributes of the following:
o Communication skills -verbal, written and customer-oriented
o Easily builds rapport with Clients
o Analytical mind and strong problem-solving skills
o Ensure maximum client satisfaction
o Maintain core values of Remote Staff, Inc
o Quick and efficient customer resolution
o Expanding client remote contractor portfolio by upselling and cross-selling
o Preserve client and remote contractor relationships
o Being proactive, self-motivated and driven
o Strong Relationship Building
o Adaptability
o Values Integrity and Accountability
* Has the necessary technical requirements to enable a work-from-home setup. Visit remotestaff.ph/faq for more info
NOTE: This is an in-house function directly under Remote Staff and not a contracting role as a remote worker for our partner clients.