Full timeAre you ready to make a real difference?Leap in!is Australia's premier NDIS plan manager, empowering thousands of Australians to live their best lives.Driven by purpose, we're here to support people with disabilities in navigating the NDIS with care and expertise.What You'll Do:Empower Members: Help individuals understand and align their NDIS plans with their goals.Problem Solver: Resolve issues and discrepancies with empathy and professionalism.Streamline Processes: Seek efficiencies in service delivery and contribute to continuous improvement.Build Connections: Foster relationships with Members, service providers, and key stakeholders.Engage and Educate: Provide vital information about NDIS requirements and support new Members through their transition.What Success Looks Like:Achieving KPIs in adherence, quality and training.Cultivating strong relationships across teams.Embodying Leap in!'s culture and values.You'll Collaborate With:A dedicated team of Plan Managers and Customer Accounts experts.Members, Support Coordinators, and service providers.Internal teams across Marketing, Operations, IT, and Finance.What You Bring:A strong customer service background with a warm, engaging manner.Empathy and a modern understanding of disability.Exceptional communication skills and attention to detail.Knowledge of the NDIS and a commitment to inclusivity.Requirements:Must hold or be eligible for a Working with Children Card (Blue Card) or Disability Worker Screening Card (Yellow Card).Background checks (National Police Check, NDIS Worker Screening) will be conducted.You Are:Positive, solutions-focused, and adaptable.Passionate about making a meaningful impact in the community.Ready to leap into a role that combines passion with purpose?Join us at Leap in!and help transform lives!About Leap in!We run an innovative service model that simplifies the NDIS for our Members.Through information, strategies, connections and unique Member benefits, we enable people with disabilities to make the most of the Scheme and to live their best life.Leap in!was established in late 2017.Sharing a common cultural foundation, our team of 100 continues to grow as we deliver plan management services to over 12,000 Members nationally.We're very proud of our diverse and inclusive culture.Our Members come from all walks of life and so do we.We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes us stronger as an organisation.If you share our values and our enthusiasm for customer experience excellence, you'll be at home at Leap in!.We are proud founding members of the Inclusive Employment Movement and are committed to ensuring that we are a Child-Safe, Child-Friendly organisation.Our Cultural Foundations:We take responsibility: We show up for ourselves, our team and the business.Together, we create Leap in!'s success.We have a growth mindset: We're curious, and we're all part of the solution.We each have the power to make a difference.We put customers at the centre of everything we do: Our customers' happiness is our success.We're committed to making a difference in their lives.We're passionate and driven: We're agile and always looking for a better way.We are high performers.We walk the talk: We take our work seriously.We're good humans doing good in the world.We offer:An opportunity to play a key role in our growing business driven by purpose.Ongoing development and career advancement opportunities.Working within an organisation that has a positive impact in the Disability community.#J-18808-Ljbffr