About Us
Our mission is to deliver exceptional travel experiences for our customers through innovative and memorable holidays.
Our Approach
We're a forward-thinking collective, driven to challenge the status quo and push boundaries in the travel industry. We strive to exceed our customer's expectations by providing unique and exciting opportunities for exploration and discovery.
Job Description
Junior IT Desktop/System Administrator
We are seeking an experienced Junior IT Desktop/System Administrator to join our IT Operations team in Melbourne. The successful candidate will be responsible for providing support to our employees for IT hardware, software, telephony, and networking requests, while proactively managing their resolution and providing quality customer service.
* Set up and manage employee IT-related hardware
* Respond and record all IT support requests from the business
* Take ownership of issues from creation to resolution
* Provide initial assessment and troubleshooting for all incidents and attempt to resolve or provide a work-around solution where possible
* Proactively keep users informed on the status and progress of all incidents
* Manage user expectations regarding supplier support
* Monitor IT systems and either rectify failures or escalate to the relevant IT team members
* Perform out-of-hours support when required
Requirements
* A relevant IT degree or qualification
* Experience working in a corporate IT environment in a similar role
* Strong working knowledge of Active Directory, Networking, Office365, and other Microsoft applications
* Knowledge of cloud and backup platforms such as Azure, AWS, Veeam, Duo (desirable)
* Strong communication skills (verbal and written), with the ability to communicate effectively with technical and non-technical audiences
* Ability to perform complex troubleshooting to isolate, diagnose, and correct problems
Benefits
* Competitive remuneration package
* First-class health and well-being program, including daily breakfast and lunches
* Fun and flexible working environment - Friday afternoon onsite gatherings (wine included) and monthly celebration and recognition programs
* Discounted travel, birthday leave, and a whole lot more
What We Offer
We celebrate diversity and inclusivity in our workplace and make hiring decisions based on experience and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status.