Job Title: Simulator Assembler & Technical Support Specialist
Location: Trak Racer HQ, Surrey Hills, Victoria
Hours: Full-Time, Flexible (8-hour shifts starting between 7am and 9am)
About Us:
Trak Racer is the world's leading manufacturer of high-end racing and flight simulators. We pride ourselves on producing top-quality products used by enthusiasts, professionals, and teams globally. As we continue to grow, we’re looking for a motivated individual with a passion for computers, gaming, and simulators to join our dynamic team.
Role Overview:
This is a hands-on role, ideal for a driven individual who thrives in a fast-paced environment. You will be responsible for assembling our state-of-the-art simulators, providing technical support, and maintaining the showroom and workshop. Additionally, you will assist with content creation, manage customer returns, and support sales and customer service as needed.
Key Responsibilities:
1. Assembly: Build and test racing and flight simulators to the highest standards for customer orders.
2. Technical Support: Provide troubleshooting and technical assistance to customers both in-person and via remote support.
3. Showroom & Workshop Maintenance: Ensure the showroom is in top condition, keeping it organised, presentable, and stocked with products. Maintain the workshop and keep tools and equipment in working order.
4. Content Creation Assistance: Support the marketing team in creating content by assisting with product setups, recording videos, and taking photos.
5. Customer Returns Management: Handle customer returns efficiently, inspecting products and processing replacements or repairs.
6. Event Assistance: Assist in setting up and running events, including trade shows, product demos, and customer experience days.
7. Customer Support: Assist with customer enquiries and sales support when required.
Key Skills & Attributes:
1. Interest in computers, gaming, and simulators.
2. Experience with assembling mechanical or technical products (desired but not essential—training provided).
3. Strong problem-solving skills and attention to detail.
4. Excellent communication skills and ability to provide exceptional customer service.
5. Ability to work independently and as part of a team.
6. A proactive attitude with a willingness to take on varied tasks.
7. Basic knowledge of content creation (photos, videos) is an advantage.
8. An interest in racing or flight simulation is a plus.
What We Offer:
1. A dynamic and supportive work environment.
2. Flexible work hours to suit your lifestyle (start between 7am and 9am).
3. Opportunities to grow and develop your skills within a global leader in the industry.
4. Competitive salary based on experience.
If you're passionate about simulators and want to be part of a growing company that’s shaping the future of gaming, apply now and join the Trak Racer team!
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