The September 2024 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course aimed at providing employees working in reception/admin/office roles, such as healthcare and small businesses, with core customer service fundamental skills that will leave a positive impression on customers.This course is suitable for new employees and serves as a great refresher for existing employees who may not have received formal training in customer service skills.Throughout the 3-hour session, participants will learn critical and impactful behaviours needed to drive successful customer service outcomes, enabling employees to communicate effectively with energy, empathy, and simplicity.Specifically, staff will learn how to:Master the start and finish of any customer service interaction.Check and identify customer needs.Deliver personalised outcomes.Check resolution and customer comfort.Utilise a simple two-step method for handling difficult customers.This course is suitable for any reception, administration, or front-of-house role that interacts with customers.Course DetailsThe September 2024 Customer Service Reception Essentials course will be delivered live & online by Australia's top Customer Service trainer, Simon Blair.Date: Thursday, 19th September 2024Time: 13:30 to 16:30 AEST (Melbourne, Australia)The course is priced at $268 per person ex GST for 3 hours of live, facilitated learning.Who Should Attend?This course is ideal for any employee interacting with internal or external customers in a face-to-face environment, by phone, or by email.
Typical roles include:Veterinary ReceptionistsHealthcare Receptionists (physiotherapists, chiropractors, dieticians, etc.
)Office/administration employees that serve customersPersonal AssistantsWarehouse/logistics employees handling customer walk-insFor More Information:If you need additional details or wish to discuss a customised training program, please contact us.
#J-18808-Ljbffr