Sydney IT & Telecomms Architect Permanent position within a nationally recognised employer Hybrid working model with flexibility Excellent employee benefits + competitive remuneration Overview Join a leading organisation in the design and delivery of state-of-the-art Contact Centre Solutions.As part of the Architecture team, you will be accountable for creating, implementing, and optimising complex contact centre systems utilising technologies such as Nice InContact, CXone, or similar platforms.This is an opportunity to shape customer experiences while working on projects that define the future of customer interaction technology.Main Responsibilities Serve as the Subject Matter Expert (SME) for contact center technologies, driving the design and implementation of cutting-edge solutions.Develop detailed technical architecture and documentation from high-level business requirements to enable seamless project execution.Lead end-to-end solution delivery, including system integration, configuration and testing.Design and optimise workflows for multi-channel customer engagement, including voice, chat, and email platforms.Assess existing contact center infrastructures and recommend enhancements to align with current business objectives.Communicate technical concepts effectively to both technical and non-technical stakeholders, ensuring alignment across teams.Essential Requirements 8+ years of experience in designing and implementing Contact Centre solutions, with strong expertise in platforms like Nice CX-One or equivalent technologies.Demonstrated ability to architect cloud-based and hybrid contact center environments.Knowledge of IVR, workforce optimisation (WFO), and CRM integrations.Strong understanding of call routing, analytics, and reporting within enterprise-level environments.Relevant certifications in Nice InContact, CXone, or equivalent are highly desirable.What's in it for you?Work for a nationally recognised financial institution who have a fantastic industry reputation Hybrid working arrangements, with flexibility to work from home or the office Permanent opportunity with fantastic employee benefits If this sounds like the role for you, please apply today or contact Chris Selvage at ****** for more information.Apply Now