Counsellor / Community Engagement Officer - ASPRelationships Australia NT – Alice Springs NTFull time, ContractRelationships Australia Northern TerritoryWe empower individuals, families, and communities to grow through a rich culture of belonging, connection, and respectful relationships.About the role:This position is an integral part of the RA-NT leadership team, responsible for the management oversight of the Community Wellbeing Team (CWT). The CWT is made up of multiple programs, with direct line management of employees and programs. The programs administered by this team place a significant emphasis on Children's counselling and robust case management practices, ensuring effective coordination of services. Furthermore, the team is dedicated to community outreach initiatives, actively engaging with and reaching out to the community to provide support.What we offer:Competitive Salary + 11.5% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).Relocation support of up to $4000.Professional Development allowance of $3000 and 10 days study leave, pro rata.5 weeks annual leave pro rata.3 days extra leave between Christmas and New Year.EAP for employees and family members.Wellness Day off, per financial year.Key responsibilities:People, Practice and Performance:Lead, foster, and drive a culture of quality service across the CWT.Provide regular individual line management to the members of the team.Manage and conduct the CWT portfolio analysis, including the tracking of program requirement Key Performance Indicators (KPIs), internally, and per funding obligations.Continuously ensure services and programs relate to current and future client needs, are fit for purpose, aligned to RA-NT's Organisational Strategy and objectives, and are staffed with the appropriate skill mix.Identify workforce development opportunities in conjunction with service delivery and modelling.Lead risk management associated with the delivery of regional and remote services for the CWT programs.Escalation point for complex and/or serious Client matters.Model and drive the highest level of ethical practice within the CWT.Reinforce RA-NT's vision and values, supporting a diverse, inclusive, and safe environment for staff that promotes active engagement and empowerment.Contribute as an integral member of the RA-NT 'pool of supervisors'.Ensure the CWT meets RA-NT practice quality objectives, by advocating appropriate organisational practices and fostering a sense of self-evaluation and improvement within individuals and teams, through the Practice and Team Leaders.Oversight of CWT recruitment requests, submitting recommendations and approvals through the delegation.Relationships and engagement:Actively develop, foster, and maintain existing and new external stakeholder and community relationships.Evaluate current and former stakeholder relationships and identify opportunities of engagement that are aligned to, or beneficial for RA-NT service delivery.Develop, and actively participate in relevant networking opportunities, directly attributable to the work of the CWT, including external industry, peers, and groups.Collaborate with intention across the Practice Quality leadership group, to promote a sense of unity, and positive working relationships.In partnership with the Director Practice Quality, ensure the CWT operates in a way that not only meets organisational requirements, but that considers commercial obligations, risk management, and maintains protection of intellectual property.Ensure CWT employees are compliant with:RA-NT employee organisational policies, and procedures.RA-NT Practice Quality system, processes, and procedures.Relevant federal, Territory, and local legislation directly relevant to practice, and service delivery within the CWT.Operational:Maintain a high level of confidentiality regarding client and organisational matters.Use RA-NT information and communication (ICT) systems as part of evaluation and reporting. Any other duties requested at the discretion of the Director Practice Quality.Ability to influence outcomes, and drive teams within an environment adhering to Key Performance Indicators (KPIs).Working knowledge of risk management principles, both from a people and organisational perspective.Demonstrated ability to undertake evaluation of programs or projects and apply solutions to complex problems.Demonstrated knowledge of theory and experience in trauma-informed counselling/case work.Ability to work independently and as part of a team.Strong written and verbal communication skills.Ability to travel remote and domestic when required.Qualifications and Experience:Tertiary qualification in Social Work, Counselling, Psychology or another relevant qualification.Proven experience in leading teams, managing people, and participating in organisational continuous improvement processes.Proven experience of developing working partnerships with internal and external stakeholders.Requirements:A satisfactory Northern Territory working with children check.A satisfactory national criminal history check.Possession of a current NT Driver's License.A commitment to our Safeguarding Children Practice and Behaviour Guidelines.How to apply:To apply please submit a Cover Letter addressing the selection criteria and an up-to-date Resume including two Referees ******. To discuss the position further, please contact Jonathan Mogridge on 08 8923 4***. Applications will be processed as received and only successful candidates will be contacted.For the full position description, click here.Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.#J-18808-Ljbffr