Footscray location with flexible, hybrid work arrangement Applications close 19 March 2025 About State Trustees We are the public trustee of Victoria with a strategic vision to support Victorians in protecting and growing their legacy and financial wellbeing. With a sense of community, we offer critical financial and legal products and services including Will Writing, Powers of Attorney, Executor Services, Trustee Services and Personal Financial Administration. For more information please visit www.statetrustees.com.au About the Team You will be joining a team of curious, smart and ambitious people, who are passionate about embracing digital transformation to truly change the way our organisation operates. We have a number of fantastic transformation projects underway, and you will have the opportunity to join our team and leave your mark on a modern approach to IT service delivery. About the Role Working closely with the business and technical experts across the business, you will elicit requirements to determine solutions to business problems and deliver both agile and waterfall practices to agreed scope, cost, time and quality standards. With a solid understanding of business operations and technology, you'll actively listen, provide consultative advice to stakeholders, assist them through our change journey, and deliver high quality solutions that deliver a better customer experience. Skills & Experience Experience as a Business Analyst, with a strong focus on CRM/ERP systems Proven track record of leading successful implementations and optimizations Experience with Salesforce (preferred) Strong expertise in large-scale solutions, integrations, and data mapping (API, middleware, ETL) Proficient in database systems and SQL for data manipulation Excellent communicator, skilled in gathering requirements and explaining technical concepts to non-technical teams Experienced in utilising best practice BA techniques including requirements gathering, verification and validation, gap analysis, and UAT facilitation Strong analytical skills for handling large data sets Experience of working with Waterfall and Agile methodologies Experience of working with a variety of suppliers Knowledge of business process mapping Experience working in an Agile/Scrum team Employee Benefits We offer a range of benefits to support your career, well-being, and lifestyle. Enjoy flexible work options, career development and study support, and health and well-being programs. Take extra time off with purchased leave and be recognized through our reward program. Access confidential support, retailer discounts, free Will preparation, and charitable giving with company-matched donations. Plus, join our social club for fun events and networking. Our Culture For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion – we are here, we work together, and we bring our best. How to Apply Click the Apply button to commence the application process. In your application, please include a cover letter and CV. We recognise the power of diversity and creating an environment where all our people feel they belong and reflect the communities in which we live, work and serve. We care about recruiting the best people, regardless of gender identity, age, ability, sexual orientation or cultural background. If you think you can do the job and would be a great fit for our team, we'd love to hear from you.