89305 | EL1 - Manager, Programs & Visitor Experience
Posted: 21/10/2024
Closing Date: 06/11/2024
Job Type: Ongoing / Non-ongoing; Full time
Job Category: Arts, Culture, Other Management, Project Management
About the National Film and Sound Archive
The National Film and Sound Archive of Australia (NFSA) is Australia’s audiovisual archive, telling the national story by collecting, preserving and sharing audiovisual media. The collection dates to 1935, making it one of the world’s oldest audiovisual collections. It is also one of the country’s most used cultural collections, with around 125 million views of collection content each year.
The NFSA is in a period of significant change, establishing itself as Australia’s most dynamic cultural organisation through digital transformation. We are rebuilding our curatorial workforce and developing the NFSA’s capacity to digitise our collection at scale to preserve it for the future.
We aim to be an employer of choice within the Galleries, Libraries, Archives and Museums (GLAM) sector, providing exciting work and unique development opportunities for our staff.
About the Team
The Programs and Visitor Experience team is part of the Programs and Place Branch, responsible for managing and delivering Visitor Services, Commercial Venue Hire, and on-site public programs at our Acton location.
The Opportunity
The Manager P&VE will play a key role in refining strategies, systems, and procedures while managing a multi-disciplinary team to achieve this goal. This role includes leading creative dialogue and contributing ideas for innovative programs and events.
Job Description
Under broad direction from the Head of Programs and Operations, the Manager P&VE is responsible for delivering the following functions:
* Strategy and Policies
o Contribute to strategies that develop and guide the business of the Programs and Visitor Experience team.
o Develop policies and tools to enable and ensure the delivery of programs and experiences.
* Team and Program Management
o Manage the Programs and Visitor Experience team to develop a positive team culture and deliver excellent customer service.
o Oversee budgeting, project management, and delivery of all programs.
o Manage team professional development and performance.
o Develop and manage effective internal and external relationships.
* Creative partnerships and Programming
o Lead program development with partner organisations.
o Manage liaison and business development with the café contractor.
Selection Criteria
The successful candidate will demonstrate their capacity against the following:
* Experience in delivering innovative public programs and customer service in a cultural institution context.
* Ability to collaboratively lead a public-facing team.
* Highly developed skills in project and financial management.
* Demonstrated strategic thinking in audience and commercial development.
* Highly developed communication and relationship management skills.
Mandatory Skills and Experience
* Experience in a cultural institution context
* Experience in public program or event management
* Experience leading a customer-facing team
* Qualifications in Project Management
* Knowledge in co-ordinating audio-visual screenings
How to Apply
Please provide a written application addressing each Selection Criteria along with your current resume.
We welcome applications from diverse backgrounds.
What we offer you
We provide a diverse, inclusive, and supportive work environment with access to training, generous leave, flexible working arrangements, and an Employee Assistance Program (EAP).
Cultural Values
We are an equal opportunity employer, prioritising a safe and inclusive culture.
Contact Officer
Greg Lissaman | Head of Programs and Operations
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