Banking - Business (Banking & Financial Services) Full time Small Business is an energetic and highly engaged division within NAB, providing full-service support to our valuable small business customers.We encourage their business growth and support their personal journeys because our customers depend upon the resilience and courage of experienced bankers like you to guide them through challenges and develop long-term, trusted partnerships.In this Small Business Banker role, you will: Undertake sales related requirements for a portfolio of small business customers.Build relationships with Business Partners to create and action new business opportunities and support our customers.Action and manage Salesforce opportunities & national leads.Increase our customers 'Mybank' footprint and undertake retention related activities for existing customers.Perform credit analysis and approve requests for temporary excesses/increased limit requirements.Provide coaching, lead actions and role model great behaviours across the broader business.Manage lending and product requests for small business customers.Understand customers' business needs to provide holistic banking solutions.Increase the portion of 'Mybank' customers within the portfolio with the number of interactions and referrals.Accountable for managing customer complaints and escalations until resolution is reached.Coach and develop less experienced bankers within the team and develop associates.Drive customer portfolio risk and compliance.Establish and maintain working relationships with key stakeholders (Retail, NAB Partners and other Business Partners).What you'll bring: A genuine passion for customer service.Demonstrated experience in a lending role.Experience in managing customer relationships and the credit process.A strong financial/business acumen.Problem solving, time management, critical thinking and negotiation skills.Tertiary qualifications in business is preferred.A diverse and inclusive workplace works better for everyone We know that our people make us who we are.That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.Build your career with NAB At NAB, we encourage our colleagues to invest in their skills, experiences and careers.To put your best application forward, we recommend firstly reviewing the job advertisement and the Role Purpose Statement (also known as the position description – this is linked to the job advert).This will give you a clear idea of what the role entails.If the opportunity excites you and aligns with your career aspirations, you should seek your People Leader's endorsement and apply.Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.We wish you the best of luck with your application! #J-18808-Ljbffr