Help Desk & IT Support (Information & Communication Technology) Full time About Contract Resources Since its establishment in 1989, Contract Resources (CR) has experienced impressive growth, expanding globally and becoming a leading provider of specialised industrial and mechanical services to refineries, petrochemical plants, and industrial plants. With offices strategically located in Australia, New Zealand, and the Middle East, we are well-positioned to take on projects for clients around the world. About the Role Due to continued growth of the business, we have an excellent opportunity for a motivated individual who has the desire to embark on a career in IT. We are seeking a Service Desk Engineer to assist the team in our Jandakot Office. Duties will include but are not limited to: Provide front line support via phone, email, teams, walk-ups or ticketing. Other duties as directed by the Service Desk Manager consistent with the above duties and responsibilities. Contribute to requirement analysis to enhance the business internal solutions. Involved in the Change, Incident and Problem Management process. Be responsible for day-to-day administration of the helpdesk end user support requests, prioritising and escalating as appropriate to meet Service Level Agreements. Configuring, installing, supporting, troubleshooting, and repairing IT equipment such as projectors, meeting room booking systems, televisions, and video conferencing. Maintenance on applications including service packs, security updates and patches. Monitor performance of infrastructure & systems & provide recommendations for improvement. Project support: ensure that the systems are aligned to deliver the desired outcomes. Help deliver services that comply with change, configuration, incident and problem management methodologies and systems. Managing and maintaining the Technology asset and software licensing registers. Monitor and escalate alerts from antivirus systems/ Monitor backup system alerts and escalate errors. Complete handovers with relevant staff in Australia and the Middle East. Ensuring incidents are resolved within agreed service levels. Ensuring the quality systems documentation is always current and up to date. Hardware and software maintenance and tracking what asset it is installed on. Manage allocation & tracking of all CR IT assets to staff. Participate in after hours and weekend work when required. Strong problem-solving capabilities. Excellent communication skills. Requirements & Experience Needed: Suitable tertiary qualifications or relevant industry experience. A broad understanding of laptops, workstations, servers and network operations. System Administration, desktop support. Proven hands-on experience working on a range of small, medium, and large-scale change projects. Understanding of cloud technologies (AWS or Azure). Experience in Microsoft applications including Office 365 and Azure. Able to work as part of a team and in unsupervised situations. Experience working closely with an IT development team. How to apply: If you are seeking a challenging and rewarding role with a dynamic, growing organisation, please select the 'Apply Now' button to submit your application. Employee Benefits: This is an excellent opportunity to become a part of a company that values work-life balance, fosters a sociable and collaborative atmosphere, and provides opportunities for skill development and career advancement. Our specialised training programs are tailored to the industry and sector, allowing you to develop your skills and unlock your full potential. Your ambition is the only limit to your career growth. Diversity: Contract Resources is an equal opportunity employer and is committed to principles of diversity and inclusion. Applications from all nationalities, genders, and cultural backgrounds, including Aboriginal and Torres Strait Islanders are encouraged to apply. Please note, screening and interviews may take place prior to the advertised close date. #J-18808-Ljbffr