Senior Recruitment Consultant | Accounting & Finance | Business Support SpecialistCustomer Service Representative $35.00 per hour + Super | Eastern Creek AreaTransport & Logistics industry - Global businessASAP start | Rotating shifts between 8:30am-4:30pm & 10:00am-6:00pmAbout the Company We have a fantastic opening to join a Global Leader within the Logistics Industry. Based in over 220 Countries, our client prides themselves on delivering a high-end service, specialising in courier services and international shipping. They are seeking an experienced Customer Service Administrator with great customer focus to join their growing team in South-West Sydney.
About the role Reporting to the Customer Service Supervisor you will be required to deliver end-to-end professional customer service to facilitate effective service level agreements for client with integrity, professionalism, and respect.
We are looking for a candidate that can start ASAP. Your hard work may lead to long-term career progression and opportunities for the right candidate. If successful, your duties will include but are not limited to the following:
First point of contact, answering general inquiries through telephone and email correspondenceUsing Oracle, SAP and/or related ERP/CRM systems and Outlook to communicate with customers and clientsKPI Driven and willing to meet SLAMaintain data integrity, confidentiality, and accuracy – high attention to detail is a mustTracking and tracing deliveries via spreadsheets – Excel understanding is a must in this positionUpdating clients in delivery performance, consignments, and tracking reportsOther Adhoc Customer service tasks where applicable or according to business requirementsAbout you For this fantastic opportunity, you will display a variety of the below attributes to be the perfect fit:
Excellent Data integrity, efficiency, and accuracy with great attention to detailSuperior communication skills, both written and verbal – Call Centre experience preferredAbility to work within a high volume, fast-paced environment with excellent multitasking and organisational skills to ensure all deadlines and priorities are met efficiently and effectively.Reliability, Punctuality, and CommitmentA strong team and task focus – must be a team playerHow to apply: Please apply by submitting your resume (preferably in Word format) via the "Apply Now" tab to be considered for the role.
What next Applications will be reviewed for this role, and only suitable applicants will be contacted.
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Seniority levelEntry levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesTransportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr