Service Advisor South Brisbane QLD
1. Join a company with dealerships across QLD, NSW, VIC
2. Are you a natural at customer service
3. Guaranteed weekly base earnings plus healthy commissions and a car on offer
Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout South Brisbane and South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With 2400 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.
We are currently looking for a S ervice Advisor to join the team at our Springwood Dealership .
What the role entails:
4. Providing the ultimate customer service experience to our clients face to face
5. Building and maintaining positive customer and employee relationships
6. Maintaining regular contact with our customers to provide updates
7. Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
8. Handling customer concerns and complaints with prompt solution based outcomes
9. Eagerness to learn and grow, while being humble when mistakes are made
10. Offering accurate estimates for customers requiring additional work or repairs
11. Being a champion of objections – There is always a positive outcome!
12. Ongoing training and development. If you have the desire to grow we will get you there
What we are looking for:
13. Proven experience as a Service Advisor highly desired, or
14. Experience in Banking, Real Estate or customer facing roles highly desired
15. Excellent customer service with well-developed verbal and written communication skills
16. A proactive person who presents professionally
17. Experience in a Department where KPIs are used
18. Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
19. Ability to sell additional work as required – Overcome objections
20. Someone who can work autonomously but thrives when part of a team. Culture is important to us
21. Someone who loves a challenge and has a strong focus in customer experiences
22. Love a fast paced, yet fun environment. Its never dull here
Benefits of joining us:
23. Free Titans Tickets for home games
24. Employee Assistance Program (EAP)
25. Quarterly and annual awards and recognition for high achievers
26. Exclusive Discounted Titans Membership
27. Growth and development opportunities are endless with the ability to follow a career path that allows brand and site changes – all with ease
28. Competitive salary with commissions and a car on offer
All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.