Direct message the job poster from Plum Guide
Please note that the shift pattern for this role will be Monday-Friday some weeks and other weeks require a weekend on rotation. Based in Australia (must have right to work documentation. Working from the NSW time zone)
The Company Life is too short for average stays…
We are all on this earth for a short and precious time, which means every single holiday is really quite important. Plum Guide is on a mission to eradicate travel disappointment for the discerning traveller resulting in an exceptional experience every single time.
The Best Homes: We vet every home selecting only the best in each destination (across 3 categories)Total Transparency: We cut the crap, calling out home truths and taking a zero BS approach to comms - building trust and brand integrityExceptional Service: Real humans, readily available, delivering unparalleled service. If things go wrong, we do all we can to rectify the situation.Since launching in 2016 we have grown incredibly quickly expanding to hundreds of locations returning the highest NPS scores in the industry.
We are backed by some of the world's top entrepreneurs and VCs. Our goal for the next 12 months is to dominate the top 1% market share in our customers' top 60 markets, turning every guest into an advocate along the way.
The Role There are 3 core principles at the heart of everything we do: speed, service, and solutions.
Our guests and partners (predominantly luxury travel agents, concierge companies, and Film and TV studios & production companies) often require assistance in finding the perfect home(s) for themselves or their clients without needing to sift through hundreds of homes on the website. You will assist them via LiveChat, email, and on the phone, with the aim of generating sales for the business and building long-lasting relationships to encourage future sales. It is essential to the business and brand that the team are helpful, friendly, and knowledgeable.
The role will include:
Responding to high volumes of inbound leads with the aim of moving the guests and partners closer to booking with each interaction'Getting the sale' by managing all stages of the sales process from qualifying, needs analysis, finding solutions, objection handling, negotiating, and closingWorking as part of a fast paced, agile team, offering our Partners a world class customer service experienceThe role won't include:
Dealing with any in-stay or post-booking customer service issuesDrawing up itineraries or contractsThe Right Person You will excel in this role if you:
Are motivated by being in a target driven environment with all teams and team members contributing their bit to one common goalHave experience working well under pressure and are exceptional at multitaskingAre motivated by customer satisfaction & working with targetsAre ambitious & want to make an impact in the businessHave a huge passion for travelHave outstanding interpersonal skills (both written and verbal)Have exceptionally high standards and are permanently dissatisfied with 'just OK'Have a positive can-do attitude with a solutions-driven approachRequirements Sales experience in the travel industryA proven track record in a target driven environment1-2 years in a customer-facing roleFlexible with shift patterns: Monday-Friday some weeks and other weeks will require a weekend on rotationExcellent written and spoken EnglishExperience with Salesforce or other CRM beneficialAdditional languages an added bonusKnowledge of London and Paris, strongly preferredTo apply: please email a copy of your CV, cover letter and salary expectations to Plum Guide is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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