Field Service Engineer (Seeking expression of interest)
This is a field service engineering position, primarily based at Adelaide Airport, responsible for maintaining and repairing Smiths Detection’s X-ray and trace detection equipment using hand and power tools, as part of Smiths Detection’s 24/7 rotating shift roster. This position requires face-to-face customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and across all of the allocated shift rotations/times are also essential requirements.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO
* Troubleshooting, servicing and repairing X-ray and trace detection equipment
* Proactively completing preventative maintenance tasks according to service contracts and schedules
* Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
* Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipment-software
* Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
* Replacing belts, rollers, motors and other mechanical components within X-ray equipment
* Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
* Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts
* Installing new equipment, independently and alongside Smiths Detection’s programs and installations teams and various subcontractors and customer-stakeholders
* Completing field service related documentation and reports
* Completing technical, safety, compliance and other job related trainings, online and in-person
* Maintaining a clean/tidy work station and work environment
* Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a timely and professional manner, independently
* Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
* Joining regular internal team meetings and safety briefings
* Ensuring that tools and testing equipment is maintained and calibrated
* Analysing field service data trends and recommending process and equipment improvements
* Contributing to continuous improvement projects and initiatives
* Providing training and support to new joiners and junior-level field service team members
* Leading safe-work practices and ensuring the safety of junior-level field service team members
* Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
* Other duties as required
EDUCATION, LICENSES & EXPERIENCE
* Certificate 3 Trade Qualification or Degree (Mechanical/Electrical/Electronic/IT)
* Provisional or unrestricted driver’s license
* Ability to obtain security clearances and industry licenses
* Basic proficiency with Microsoft Office Suite
* Indicative experience: 3+ years
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Field Service
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