About Amazon Flex
With Amazon Flex, individuals can be their own boss by delivering Amazon packages. The mobile app works in concert with our advanced systems to enable delivery partners to onboard, schedule delivery times, and more.
Key Responsibilities
* Taking ownership of the entire onboarding funnel, from account creation through to the first block worked, to help Amazon Flex onboard and activate the targeted number of Delivery Partners in each region.
* Analysing onboarding funnel performance and identifying areas of opportunity to improve overall onboarding funnel yield.
* Partnering with central Amazon Flex tech teams to scope initiatives and drive improvements across the app in order to improve Delivery Partner Experience, onboarding conversion and compliance.
* Working at the strategic level to champion bold and creative ideas, and at a tactical level to ensure execution of plans.
* Continuously testing and optimising onboarding programs, making continuous improvements based on performance, trends, insights.
* Partnering with communications to develop messaging sent to our Delivery Partners through the funnel, maintaining the Amazon Flex brand voice.
* Maintaining the day-to-day management and optimization of onboarding campaigns, including development, QA, deployment, and reporting.
* Establishing and maintaining scalable processes.
Basic Qualifications
* Experience with Excel or Tableau (data manipulation, macros, charts, and pivot tables).
* Experience building, executing, and scaling cross-functional programs or marketing campaigns from concept to completion.
* 4+ years of professional non-internship marketing experience.
* Experience defining program requirements and using data and metrics to determine improvements.
Preferred Qualifications
* Experience utilising systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation.
* Experience using customer research, hard data, and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs.
* A strong understanding of product and UX, and the ability to use this to identify strategically valuable and viable program opportunities.
* SQL coding experience and database analysis.