About Routleys, a proudly South Australian family-owned business, we have been trading for over 70 years and have won numerous HIA awards. We keep our customers at the heart of everything we do, supplying plumbing fixtures and kitchen white goods to the building industry, interior designers and home renovators. Our team of over 45 staff provides support and consultation to our clients, ensuring the best possible products and advice is provided for kitchen, bathroom and laundry solutions. Our impressive showroom and offices are based in a prime location on Unley Road. About the Role: The Customer Service Leader - Trade will manage the trade customer service area and stock lines. This role involves leading a small team of customer service consultants to provide high-level customer service to residential builders, project managers, plumbers and direct retail customers. A lasting and positive impression is essential, as this position is often the client's final stop with Routleys. This permanent, full-time position requires alternate Sunday afternoons. Duties: