Exciting opportunity for an ICT Technical Support Specialist to join our growing team.
At Opal HealthCare, we know that companies don't succeed, people do. Opal HealthCare is one of Australia's leading Health & Aged Care organisations.
We have 20,000 dedicated HealthCare professionals working across 5 states and growing.
We strive to be at the forefront of innovation in aged care, and are committed to making a positive impact in the lives of others.
Make a difference – this is a tangible opportunity to truly make a difference in the lives of others About the Role:
This role provides Level 2 support for complex IT issues, including hardware, software, and network troubleshooting.
You will support Level 1 agents, manage escalations, contribute to service improvements, and uphold high standards of customer service across our organisation.
Key Responsibilities: Provide advanced technical support and resolve escalated IT incidentsTroubleshoot hardware, software, and network issuesLog and manage tickets via ITSM toolsMentor and support Level 1 service desk teamParticipate in continuous improvement and change initiativesAssist with asset and license managementEnsure excellent customer service to internal stakeholdersSkills & Experience: Proven experience in a similar IT support roleStrong technical problem-solving skillsExcellent communication and customer serviceFamiliarity with ITSM/ticketing systemsITIL certification (preferred)Applicants must be willing to obtain a police clearance certificate via Opal HealthCare's police check system.
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