About the RoleThe department is responsible for providing outstanding pre and post sale service as well as customer experience while being aligned with sales and marketing to Canon's business imaging customers.
The role requires managing service operations and team performance for the WA region.
A key element of the role involves ensuring that the delivered services are compliant with the state regulatory and quality requirements.
The role may require occasional travel to regional and remote sites.
This is a Perth based hybrid role reporting to the Senior Manager – Direct Services.
Main Duties Responsible for planning, evaluating, optimising, and managing service operations and performance across Western Australia (WA) including regional and remote areas.
Effectively lead and motivate the team to ensure the achievement of the service business results and objectives which includes, service revenue, gross profit, expense control, operating profit, customer satisfaction and KPI's.
Ensure services, across states and regions comply with regulatory and quality standards.
This includes the management of site and state specific HSE systems and practices while making sure they are in line with both the Mines Safety Regulations 1995 and the Mines Safety and Inspection Act 1994 (requirement to hold S44 or equivalent appointed individual qualification, for WA only).
Monitor the teams KPI's and initiate appropriate performance management action where necessary.
Manage branch performance against Services & Support (S&S) Profit & Loss statements.
Manage branch performance against customer satisfaction targets.
Manage customer expectations in line with product performance.
Work closely with the internal Sales team to grow our business.
Ensure service delivery targets are met including response times and contracted Service Level Agreements (SLA).
Ensure there is compliance with all Occupational Health & Safety (OH&S) policies.
About You You hold atleast 5 years' experience in an operational management function in service or a related professional area.
It is essential to have a competent knowledge of the regulatory and quality standards' requirements in Western Australia within the mining industry.
You are comfortable in dealing with service operations and managing large team remotely.
You also have sound commercial acumen and experience in operational planning.
In return, you will get the chance to work for a multinational company, with a real opportunity to take your skills to the next level.
We look after you with training and development, progression and promotion, recognition, and reward and you'll have all the tools and support you need to grow, to bring your ideas to life and achieve your successes.