Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
1. 2+ years of Experience in Level 2/3 desktop support.
2. Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines
3. Keep up with the Windows App and Update release information
4. Provide Web applications support for Edge or Chrome
5. Provide Cloud application support (collaborate with app owners where required)
6. Support 3rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
7. Support MS Teams issues including video, audio, performance
8. Familiar with AppV applications, MS Store Apps and packaged applications
9. Troubleshoot / find root cause for general performance issues
10. Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
11. Office license management or troubleshooting
12. Keep up with release information for MS Office and security updates
13. Support Office issues for native laptop or cloud applications
14. Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
15. Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
16. Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
17. Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
18. Good Client management and communication skills.
19. Should be able to troubleshoot if any application is not working due to network related issues.
20. Good Knowledge on browser support and management of Chrome and Edge via GPO.
21. Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
22. Good Understanding of ITIL concept & ticketing tool.
23. Accurately document all work performed through ticketing system including details.
Personal Attributes:
24. Excellent End-user computing skills.
25. Good knowledge of Infrastructure support.
26. Strong analytical and problem-solving capabilities
27. Well organized and extremely detail-oriented
28. Strong customer service ethic and great communication skills, both oral and written
29. Passionate about delivering quality no matter what you are doing
30. Can work both independently and in a collaborative team-oriented environment
31. A self-starter, motivated to push the limits and think outside of the box
32. Fondness for solutions that are simple, elegant, and effective
33. Ability to work with and maintain confidential information
In-depth knowledge of:
34. Windows OS (e.g. XP, Vista, Windows 7, 10)
35. Microsoft Office applications
36. PC\Laptop hardware
37. PC\Laptop peripherals, including printers
38. Mobile devices
Basic knowledge of:
39. Active Directory
40. Exchange
41. Apple OS
42. SCCM
IT Qualifications
At least two of the following:
43. PC\Laptop OEM Maintenance Certification
44. CompTIA A+ Certification
45. Microsoft Certified IT Professional (MCITP) certification in the desktop area
46. Microsoft Office Specialist (MOS) Certification
Experience in a similar role
47. 2+ years of relevant experience.
What next?
If you are looking for that next challenge in your career and wish to apply for this role,please forward your resume to @