About Johnson Controls:Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.About this Role:We are seeking an experienced Senior Technician who will lead our Fire industry team due to continued growth within the region. This role entails Operations, Contracts, and Account Management.Your Responsibilities:• Hands-on leadership of the field team to achieve operational Key Performance Indicators (KPIs)• Drive operational excellence• Manage customer accounts and business development• Support the Service Team Manager with asset management• Collaborate with the Account Manager for monthly reporting and forecasted expenses• Approve time sheets, purchase orders, change orders, and credits• Review work programs for accuracy, adequacy, and feasibility• Manage sub-contractors• Prepare quotes and review/approve technician quotes• Develop people through training and development of TechniciansWhat We Are Looking For:• A Degree or equivalent from a Technical/Trade School with relevant industry fire trade license and five years related experience, or an equivalent combination of education and experience• People management experience• Proven management skills in achieving results, including financial, goal setting, planning, and review• Strong technical subject matter expertise to foster credibility, loyalty, trust, and commitment• Customer orientation• Sound commercial and business acumen• Excellent negotiating skills with WIN/WIN outcomes• Excellent initiative, and interpersonal communication skills both in writing and verbally