Helping people and families during difficult times can be a highly rewarding career choice.
Job Description
We are seeking an Administration Arranger to join our team at InvoCare, a leading funeral services provider in Australia, New Zealand, and Singapore.
Duties of an Administration Arranger:
* Act as the first point of contact for clients, visitors, and telephone enquiries
* Ensure reception is welcoming, neat, and tidy and reflects a professional image
* Administrative support for the team (data entry, preparing letters, presentations)
* Receive payments and issue accounts and associated correspondence
* Identify service requirements with sensitivity to client grief, beliefs, traditions, and rituals
* Maintain up-to-date knowledge of products and services
* Complete funeral documentation accurately and on time
* Explain costs and payment terms clearly
* Liaise with service providers, such as clergy, florist, newspapers, and other suppliers
About You:
* Experience in a service-driven organisation
* Competent keyboard/computing and telephone operating skills
* Be people-oriented and communicate effectively both in-person and on the telephone
* Be sensitive to grieving people, their values, and beliefs and possess a level of comfort working with the deceased
* Interpersonal skills to work in a close team environment and proactively support the team
* Willingness and motivation to undertake training and development programs
* The ability to respond appropriately to client/family concerns
* A sense of ease working with grieving families and the deceased
* Current status as Justice of the Peace or eligibility to become certified
* A current unrestricted driver's license
Benefits of Joining InvoCare:
We provide vital services to families to assist them in celebrating the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:
* Reward and recognition programs
* Tailored induction and training programs
* Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience
* Networking opportunities across the business and with peers
* Birthday and paid parental leave
* Free access to Employee Assist Programs
How to Apply:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. If you are looking for a role that makes a difference and supports families in your community, please submit your application. To learn more about careers at one of the InvoCare brands, please visit our careers page: https://www.invocare.com.au/careers/
At InvoCare, we are committed to building a respectful, diverse, and inclusive workplace that reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.