Customer Service opportunities …for an AUSSIE MADE brand that you can RECOMMEND WITH CONFIDENCERoband Australia is a leading Australian Manufacturer of Commercial Food Service Equipment located in Sydney's Northern Beaches. The Roband name is synonymous with quality, reliability and great service. The chances are that if your local cafe or takeaway serves toasted paninis, acai smoothies, gourmet pies or even hot chips...there's likely to be Roband equipment behind the counter. Roband's quality focus is consistently delivering amazing growth both in Australia and internationally and is set for an even more exciting future with a strong innovation pipeline.We have opportunities in both our customer sales and technical support teamsAbout you You put yourself in customers' shoes…and treat others just as you would expect and to be treated… You'll bring a level of confidence, a positive "can do" attitude and the ability to provide a high level of support and service to customers. For both roles, what we are looking for is someone who:Gets a buzz out of helping customers.Is a clear communicator with a good phone mannerEnjoys working in a busy teamFor the technical role- someone who also loves helping customers fix problems About the roles For the customer service - sales role:Inbound Sales processing and quotations for Equipment & Spare PartsFurther strengthen relationships and trust with our customer accounts For the customer service - technical role:(as above plus)Technical support for the Roband sales team, our distributor network and end-usersCoordination of warranty service requests via our database of authorized service providersPrevious Customer Service experience is ideal, and for the technical support role then either technical experience or at least aptitude would hit the mark.BenefitsOn offer is a competitive salary plus monthly bonus scheme; training; free on-site parking as well as "Friday drinks and nibbles". Early finish on Fridays.