What's the role?
Join us as a Customer Service Advisor on a 6-week assignment, where you'll be the first point of contact for our valued customers.
Assist with their subscription needs, resolve queries, and provide tailored solutions to enhance their experience.
This dynamic role offers variety, comprehensive training, and the chance to work in a supportive, high-performing team environment.In this role you will: Supporting customers with subscription changes, suspensions, or cancellations while providing exceptional service.Engaging with at-risk customers to highlight the value of their subscriptions and retain their business.Delivering accurate information and resolving customer queries efficiently, aiming for first-call resolution.Working towards KPIs and contributing to our Customer Advocacy program to enhance customer satisfaction and loyalty.Who you are Experienced in customer service, sales, or retention roles, with a proven ability to manage customer expectations and build strong connections.An excellent communicator with strong negotiation skills and a high-quality approach to your work.Flexible, self-motivated, and capable of working both autonomously and collaboratively in a dynamic environment.Who are we?
We are Australia's most influential media organisation, reaching 16 million Australians every month through our trusted news, sports, and lifestyle brands.
From digital innovation to print excellence, we lead the way in delivering engaging content across multiple platforms.
At News Corp Australia, we pride ourselves on fostering a collaborative and dynamic work environment where our people can thrive and make an impact.