A wonderful work from home opportunity for an experienced Sales Support Coordinator based in Sydney to join a leading global business within the Travel and Tourism industry.Client DetailsAdecco is proud to partner exclusively with a top global travel distribution platform.
Seeing huge success from their overseas origin, their effective and convenient model simplifies business for suppliers like hotels, airlines, car rentals, and buyers such as travel agencies and online travel companies.
Their model ensures seamless and safe transactions with all accounting documents generated online, providing convenience and ease of accessibility.All of their employees are bought on as individual contractors so you will be required to have/set up your own ABN to be part of the process.Providing highly effective booking time, their platform can source all travel arrangements in real-time.
Their user-friendly portal empowers every travel consultant to effectively sell holiday packages all in one transaction.
They are now publicly listed on the National Stock Exchange of India Limited (NSE) and Bombay Stock Exchange (BSE) and have connected over 159,000 buyers with 1 million+ hotels in 100+ countries, ensuring seamless transactions.Their motto is to Simplify Travel and Enable Growth.
As their Australian team continues to grow, it's an exciting time to join this continually growing business.
They pride themselves on a fabulous and supportive culture where they endeavour to set you up for success from the start.DescriptionThe Sales Support Coordinator will support the wider sales team by managing administrative processes, assisting with partner relations, and coordinating with various functions to facilitate smooth booking operations.
This role requires a candidate with experience in the travel industry who understands travel product/services distribution.
The Sales Support Coordinator will help ensure efficient service delivery, handle customer inquiries, and maintain strong relationships with clients.
Essentially, you will be the main point of contact for all customers managing day to day phone enquiries, emails and other appropriate tools.Reporting to the General Manager ANZ, who is based here in Australia, your responsibilities will include:Key Responsibilities: Act as a primary point of contact for escalations and inquiries.Support the sales team in managing client relationships, addressing special requests, and resolving disputes.Coordinate with the sales team to monitor key account activities and address customer feedback promptly.Provide rate comparison with revenue for possible revenue optimisation.Provide periodic Performance reports to clients highlighting the risks and opportunities.Coordinate with finance to ensure accurate invoicing, payment tracking, and handling of commission structures.Collaborate with the operations team to ensure seamless processes for booking confirmations, customer communications, and service delivery.Work closely with the marketing team to support special offers, sales campaigns, and client-specific promotions & translations.Continuously assess booking and sales support processes, recommending improvements to enhance efficiency and client satisfaction.Identify and troubleshoot any system or process issues that may disrupt sales support activities.ProfileAs well as having exceptional customer service skills and clear and confident phone manner, the successful applicant will also posses: * You will be required to obtain an ABN if you don't already hold one * 3+ years in sales support, client services, or operations within the travel or hospitality industry, preferably with experience within B2B travel distribution * Excellent communication skills both written and verbal * Highly motivated with the ability to work in an autonomous role * Strong organizational and multitasking skills with high attention to detail * Analytical skills for generating insights from sales and booking data * Customer-oriented with a proactive problem-solving approach * Data Oriented & Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) * Ability to handle high volumes of requests efficiently * Team orientated and solutions focused with exceptional attention to detailJob OfferThe way their business model is set up, all employees are brought on as ongoing contractors so this would require you to have/obtain your own ABN.
However, you will receive all the benefits of a permanent employee with superannuation, holiday leave, sick leave, etc.You will be paid a base salary and set up from home with all tools of trade required for the role.
They foster a very strong culture that's inclusive and supportive.
It's a very exciting time to join the business as their Australian arm continues to grow.Career progression is something on offer for people who show drive and tenacity.If you believe you are suitable for this role, please APPLY NOW or via email @