Job Title
A global leader in insurance, risk management, and consulting services is seeking a talented individual to provide administrative sales support to internal and external customers.
About Us
We are a growing team of more than 52,000 professionals worldwide, empowering businesses, communities, and individuals to thrive. Our culture is fueled by shared values and a collective passion for excellence.
About the Role
This role will involve receiving inbound and making outbound calls, managing email correspondence with customers, clients, and brokers, as well as attending to queries from clients, insurers, and internal stakeholders.
Key Responsibilities
* Receiving inbound and making outbound calls and managing email correspondence with customers, clients, and brokers
* Attending to queries from clients, insurers, and internal stakeholders in a timely manner, with a high level of accuracy
* Ensuring all calls are logged and responses are followed up with appropriate person
* Following up documentation from clients and insurers on a daily basis
* Assisting with ad hoc administrative duties as assigned
* Reconciling invoices as required, ensuring correct invoicing procedures are maintained
Requirements
* Minimum 1 year's experience in a similar role, ideally with exposure to insurance or sales
* Strong computer skills including a working knowledge of Microsoft Office suite
* Excellent organisational skills and ability to manage competing priorities
* Strong written and verbal communication skills and ability to manage relationships effectively
* Good problem solving skills in order to respond to client enquiries
* Positive attitude, with a desire to work collaboratively in a small team environment
* Ability and adaptability to work in high volume, high paced environment
* Tier 1 qualifications (desirable) or willing to complete
What We Offer
* Competitive remuneration, office perks and excellent incentive program
* Salary income protection and discounted insurances
* Employee Rewards and discounts at 350+ major retailers
* Flexible working arrangements