Job DescriptionTo provide a first class housekeeping service to guests of Civeo, ensuring rooms are cleaned thoroughly, well stocked, and provided with linen, in a timely manner consistent with daily service schedules and quality standards of Civeo.To lead and supervise a team of Housekeepers to ensure housekeeping services are carried out efficiently and effectively.ResponsibilitiesPeopleTo be clear about annual personal and company objectives and to take part in regular appraisal processes to assess performance and provide feedback to management.To undertake technical and other training as required, and to attend periodic team and individual meetings as required.To always apply safe work practices to contribute to the safety culture at Civeo.CustomersTo deliver excellent housekeeping services to the Management team, in a timely manner, consistent with all relevant quality standards and service level agreements, with the minimum of disruption to guests, customers and colleagues.Facilitate and maintain a safe environment for our customers.ProcessTo lead a team of Housekeepers, organising and supervising their work on a daily basis.To undertake servicing of rooms as directed on a daily or weekly basis.To undertake full service of rooms for new arrivals.To clean ablution and laundry facilities.To carry out linen changes.To report all room maintenance issues to the Housekeeping Manager/ Village Manager.To unpack and ensure adequate storage of stock and supplies.To maintain cleaning equipment to an acceptable standard.To strip and polish floors in rooms and common areas.To clean room and facility windows.To keep all work areas, storage areas, workshops, tools and vehicles in a tidy, safe and professional condition.To ensure all health, safety, quality and environmental standards and legislation are strictly met, ensuring a safe environment for employees, customers, contractors and visitors, and promptly reporting any issues, potential issues or near miss events.To follow Standard Operating Procedures in all relevant areas of Housekeeping Services and to contribute ideas for improving processes and procedures.To use simple IT systems as necessary.FinanceTo facilitate random and programmed audits of Housekeeping Services.OtherAny other required duties appropriate to the scope, nature and seniority of the role.QualificationsProfessional QualificationsGrade 10 standard of education with ability to read, write and perform numerical calculations commensurate with the duties of the position.Manual Drivers licence, Class C.ExperienceAt least 6 months work experience in housekeeping in commercial/hotel accommodation, preferably in the hospitality industry.At least 6 months experience of supervising a team.SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals.Experience in Workplace Health and Safety requirements for the hospitality industry.Knowledge of equipment and materials routinely used in housekeeping operations.About UsCiveo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.Stay Well. Work Well.
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