We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
To be a high-performing, Technical Consultant delivering a set of ServiceNow technical services (development / delivery / support / administration) that ensure a high degree of satisfaction to the customer.
This position is based in Adelaide. Due to the nature of the work, Australian Citizenship is mandatory.
Responsibilities and Accountabilities
* Lead customers with world-class technical services to maximize value realization.
* Proactively identify opportunities for every dollar spent by the customer on CASE services (e.g., $100K customer > 100K additional opportunities, excluding renewals).
* Ensure compliance with customer and CASE policies, processes, and procedures.
* Achieve operational efficiencies and contribute to the growth of company culture and ways of working.
* Maintain an active Career Development Plan (CDP), with on-time achievement of training and certification goals.
* Provide technical education and create or update knowledgebase articles for assigned Managed Service customers to drive self-service efficiencies.
* Assist CASE Lead with Value Realisation calculations and ensure high-quality technical work is consistently delivered.
* Help convert technical opportunities into revenue by advising on value-add opportunities and presenting technical solutions.
Requirements and Experience
Mandatory Qualifications :
* IT Degree or relevant tertiary education in Computer Science (or equivalent experience).
* ServiceNow CSA certification.
* ServiceNow CIS-ITSM certification.
* Certified to deliver at least 1 CASE technical entitlement.
Mandatory Experience :
* Self-motivated and proactive in utilizing ServiceNow and training tools to embrace growth opportunities.
* Strong interpersonal, communication, and negotiation skills.
* Clear understanding of ITIL Service Management practices, with a focus on Incident, Change, and Problem Management.
* Proven experience in providing application support within ServiceNow.
* Experience in prioritizing competing demands and delivering customer-focused results.
* Strong business acumen and analytical problem-solving skills.
* Ability to work effectively in teams and escalate issues when necessary.
* Experience with multiple ServiceNow releases, from Orlando to the most recent release, with the ability to articulate updates and impacts to customers.
Desired Experience & Knowledge :
* 3+ years of successful ServiceNow support / delivery.
* General understanding of ServiceNow licensing.
* Familiarity with both Waterfall and Agile project methodologies.
* Additional ServiceNow Certifications or Accreditations are highly desirable.
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
* We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
* We offer tailored career paths across our global organization to support your professional and personal growth.
* Our customers trust us. We have an excellent reputation across the region and globally.
* Best in-class reward and recognition programs flexible work, volunteering leave, and more.
* We live our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.
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