Operating out of our Gillman Terminal, South Australia Supportive environment and excellent team culture About the role: Due to high demand in Aurizon rail linehaul services, a position has become available due to Aurizon's expanding customer demand. Reporting to the Customer Delivery Leader, this role is directly responsible for coordination and optimisation of the use of resources and assets to deliver efficient services and outcomes for Customers. We are seeking an experienced coordinator to ensure that our customers' logistical needs are not only met but exceeded. Coordinate the provision of total logistics service packages and relevant IT systems. Manage customer account enquiries and issues including orders, variations and network incidents. Review and analyse cost recoveries from customers. Monitor and manage customer compliance and expectations. Build and maintain customer relationships. Coordinate all activities as required by the customer. Maintain necessary interface with relevant maintenance groups to ensure satisfactory servicing levels. Manage all supply chain service planning, providing the customer with a single point of contact for these matters. Actively develop customer relationships to improve the customer's perception of the business as a superior service provider. You will: As a valued member of the Aurizon Gillman SA Depot, you will oversee the coordination and development of train operations and rollingstock maintenance work plans, utilising effective scheduling to deliver customer, business and compliance requirements to support efficient outcomes. You will also be required to: Be a proactive coordinator with the ability to influence internal & external stakeholders. Have qualifications in supply chain, asset management, project management, planning/scheduling or commercial/business studies, or practical experience. Preferably have a thorough understanding of Melbourne networks and/or an understanding of Bulk Supply Chain delivery performance principles. Possess a high level of skill in providing logistical support within a commercial business. Have extensive transport and commercial business knowledge. Demonstrate capability to maximise the use of assets by using supply chain management techniques. Exhibit the ability to develop and build strong customer relationships. About you: Be a proactive coordinator with the ability to influence internal & external stakeholders. Have qualifications in supply chain, asset management, project management, planning/scheduling or commercial/business studies, or practical experience. Preferably have a thorough understanding of Melbourne rail networks and/or an understanding of Bulk Supply Chain delivery performance principles. Demonstrate proven experience in the rail or heavy logistics industry. Exhibit a high level of skill in providing logistical support within a commercial business. Possess extensive transport and commercial business knowledge. Demonstrate capability to maximise the use of assets by using supply chain management techniques. Exhibit the ability to develop and build strong customer relationships. Specific skills: Extensive knowledge of rail logistics, train scheduling and associated rollingstock/operator requirements to meet above and below rail requirements. Deep understanding of the fundamentals of the rail haulage industry, with a logistical background in traffic flows, crewing and rail facilities. Proven high level of leadership skills in a multi-disciplinary environment. Substantial level of analytical, decision-making, and problem-solving skills. High level of communication skills in providing clear and succinct verbal and written information. Extensive knowledge of Third-Party Networks operators, National standard frameworks, regulations, and procedures relating to the operation of trains, terminals, stations, and yards. What we offer you: At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities. Some of our benefits include: Development and growth opportunities. Access to mentoring and development programs. Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands. Parental leave program and super booster. About Aurizon. Aurizon is Australia's largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets. Look to Aurizon for a diverse and collaborative culture. At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment. Advertised: 23 Oct 2024 Cen. Australia Daylight TimeApplications close: 15 Nov 2024 Cen. Australia Daylight Time #J-18808-Ljbffr