Join to apply for the B2B Specialist role at Energy BayAre you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for you!About Diamond Energy, An Energy Bay BrandEnergy Bay is rapidly expanding along the renewable energy value chain and across multiple geographies, with the goal of decarbonising industry. Established in 2016, Energy Bay offers specialised distributed renewable energy solutions to facilitate enterprise customers and property landlords through the energy transition. Founded on the values of innovation, value creation and social responsibility, Energy Bay is backed by impact capital from Australia’s largest private financial sponsors, including Grok Ventures, Soletto and Skip Capital.An exciting opportunity (Full-time role) has arisen in the B2B team at Diamond Energy, an Energy Bay brand. Diamond Energy prides itself as a leading renewable energy, electricity retailer that is rated 5 stars in the Green Electricity Guide by Greenpeace and earned a CHOICE recommendation in 2023! We are dedicated to providing sustainable and clean energy solutions to our customers. As a growing company with big dreams, we offer an exceptional working environment where you can expand your experience and be part of a meaningful mission to create a greener and cleaner future.We are looking for a commercially driven B2B Specialist to join our dynamic team. This role will be responsible for ownership of defined customer on-boarding process and implementing process improvements. This role provides a unique opportunity to learn the ins and outs of the renewable energy market, whilst providing exceptional customer service to our clients.Energy Bay CultureEnergy Bay has a distinctly unique, transparent, and constructive company culture. We are a team focused on maximising the scale and impact we create in the energy transition. We are seeking to build on our existing culture and create a diverse team with wide range personal and professional experience, with a long-term focus on execution and the highest standards of delivery.Our Vision: Generating ChangeOur Mission: Your partner in delivering decentralised net zero energy solutionsOur Values: Zero Harm | Enduring Solutions | Customer Driven | Trusted PartnerAs a B2B Specialist with Diamond Energy, you will be responsible for:Managing key B2B process of customer on-boarding, including data validation, upload processes, retro transfers, contested sites, tracking of onboarding dashboards, and vacant consumption sites, and transfers (including ads and alts, meter alterations, meter exchanges, tariff changes, temporary isolations, abolishments and POA relocations)Accurate set up of new customer records including tariff checks, product checks, credit checks, customer special requirements (life support, concessions, others) and issuing of correct welcome packsLodgement of meter and site alterations work, both prompted by electricians (seeking customer approval) and prompted by customer (and then seeking out required paperwork)Accurate initiation and completion of new & existing customer transfer procedures across various customer segments (mass market & commercial)Collation of associated paperwork that may be required for solar customers, including correspondence with channel partners and solar panel installersInitiating customer NMI discovery and defined standard customer TransfersUpdating customer status in CRM and associated customer tracking systemsInitiating a range of defined CRM Workflows to communicate to customerIdentify issues and opportunities for system and process improvementsYou will be successful in the role if you possess:A minimum of 1-2 years’ experience in a customer facing roleProven ability to manage multiple competing priorities while maintaining attention to detailAnalytical and process focused, reliable and punctualExcellent communication, negotiation and active listening skills with the ability to communicate with key stakeholders at multiple levelsDemonstrated experience with CRM software, general IT skills and proficiency in MS Office (particularly MS Excel).Ability to work as part of a close-knit team in a dynamic and growing business with a strong interest in renewable energyExperience within the electricity industry is preferred including understanding of the energy industry value chainExperience with programming languages would be preferred.You’ll Love Working Here BecauseWe believe in responsibility and reward you for taking initiativeWe’re a successful, fast-growing company with an entrepreneurial vibeWe love to promote internally and offer development opportunitiesComprehensive training and mentorship from experienced professionalsNew office location, with stunning panoramic views, close to Burnley train stationWe have a great work culture, come and join our team!By joining our team, you'll be contributing to supporting renewable energy. Your work as a B2B Specialist will directly impact our ability to help our customers live greener and cleaner.Diamond Energy prides itself on being a diverse and an equal employment opportunity employer.Seniority levelEntry levelEmployment typeFull-timeJob functionSales and Business DevelopmentIndustries: Services for Renewable Energy
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