Role Summary Life at Scania Our purpose is to Drive the Shift towards a sustainable transport system.At Scania, our people are our most valuable strength.Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.You know us as a world-leading provider of transport solutions.Leading innovation towards a sustainable global transport system.We have one unique resource at Scania to achieve this – you.What you will do Working as part of the National Bus & Coach Team and reporting to the National Sales & Contract Manager you will be focus on developing and implementing the Sales Plan for a WA region.Key accountabilities will include; Develop and maintain relationships with existing Bus & Coach customers Identify new prospects and develop understanding of customer businesses Promote and sell Total Transport Solutions, product and services to achieve agreed Plan Keep informed of market development Maintain Scania's CRM to ensure accurate information Work within Scania Dealer Operating Standards (DOS) to ensure quality standards Who you are To be successful as an Account Manager- Bus & Coach within our organisation, we believe that you will preferably hold a tertiary qualification in Business or related field.You will have experience working in a sales focused role within heavy-duty automotive, equipment or related industry.You will have experience in building and maintaining excellent relationships and be customer solutions focused.This role will be set up remotely and involves extensive travel.What we can offer you A dynamic and inclusive work culture - be part of a great team environment Hybrid working model –Flexible work options available A company that is enjoying record growth and eligibility for an annual company bonus scheme Salary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more Exclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self-care and more Paid Parental Leave benefits Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability To apply If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company."Apply now" and submit your CV.You need to be an Australian / New Zealand Citizen or an Australian / New Zealand permanent resident to apply for this role.Formal offer of employment is subject to standard pre-employment checks including medical and other background checks As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.Job Responsibilities Key Account Management Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures.Respond to complex customer enquiries while helping senior colleagues manage and maintain customer relationships.Customer Needs Clarification Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.Customer Relationship Development / Prospecting Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships.Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.Customer Relationship Management (CRM) Data Monitor team members' use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.Customer Relationship Management / Account Management Develop and implement a customer contact plan to communicate product launches and engage the customers in relevant sales campaigns.Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.Sales Opportunities Creation Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.Sell Customer Propositions Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.Operational Compliance Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential.Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.