The Role Reporting to the Regional Manager, this position is responsible for delivering the stores financial targets and company key performance indicators focusing heavily on creating a warm and genuine customer service experience. This role will also build a team that is empowered to exceed within the retail store and overseeing the Canberra concept store and surrounding concession stores. Key Responsibilities Drive a customer centric culture, creating a warm and meaningful in store experience To drive sales, profit and productivity, by ensuring the achievement of all targets as set by the business Ensure the team have an understanding of all business objectives, with a clear focus on commercial acumen Inspire and empower your team through collaborative leadership, training and development Adhere to all company behaviours, policies and procedures Embody our key cultural values of; Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality. Attributes you possess A passion for the retail industry, exceptional service and a strong sense of personal style and presentation Proven experience in managing a retail, hospitality or similar business Ability to manage budgets, interpret financial reports and generate efficient rosters Experience in managing the performance, productivity, training and development of a large team Operational excellence, experience with stock control and visual merchandising Ability to build strong relationships with stakeholders across the business. Why work for us? A competitive remuneration package, and quarterly incentives available Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery and Mimco products. Excellent career progression opportunities across the Country Road Group within all of our iconic brands We are a global business with over 600 store locations and 6,300 team members with a market-leading presence in Australia, New Zealand and South Africa We have an exciting vision and growth ambition and we believe that enabling the development of our team members is central to achieving this About Us Mimco is an Australian accessories brand that creates distinctive of-the-moment collections defined by iconic design, unexpected details, and sustainable thinking. We’re here to empower individuals looking to create their own personal style. Quality and individuality are at the heart of everything on which Mimco is built. It doesn’t matter who you are, how old you are or what your style is, if you love to express your own personal style, then Mimco is for you. Our ability to embody these principles through countless collections over 25 years is what's made us an iconic brand at home and abroad.