Key Responsibilities:
* Serves as primary customer contact to promote quality customer service and increase business within the branch location.
* Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
* Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updates to customers on repair work.
* Creates complex work orders including diagnostic plans, quotes, and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
* Works with the Service Supervisor and/or Team Lead to schedule job assignments.
* Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explains charges to customers.
* Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.
To be Successful in this Role You Will Need:
* Understanding of the Quickserve process.
* Personal commitment to HSE and leading an interdependent safety culture.
* Ability to manage external & internal key stakeholders.
* Problem-solving skills.
* Movex Service and Parts experience.
* Written and verbal communication skills.
* Customer service focus.
* Experience with warranty processing & decision making.
Qualifications and Benefits:
* Competitive hourly rate paid as a permanent salary.
* Safety equipment / PPE provided.
* Comprehensive Cummins product training provided.
* Income Protection continuance insurance.
* Discounts with select private health insurance, PC software/hardware and a range of vehicles.
* Annual remuneration review.
* Participation in an annual variable compensation (bonus) program.
* A range of personal and professional benefits.
* Onsite parking.
* Employee Assistance Program available to employees.
* Paid Parental leave (Conditions apply).
* Possible domestic relocation subject to additional approval (Conditions apply).