Site Location: Queensland Support Office - ITCompany DescriptionAbano Healthcare is the largest Dental Support Organization (DSO) in Australia and New Zealand, supporting over 1,500 dentists and 280+ dental practices with cutting-edge technology, training, and operational excellence.
We are seeking a Help Service Desk Team Leader to lead and support our IT Service Desk team, ensuring smooth operations across our network. This is a fantastic opportunity for an experienced IT professional who thrives in a fast-paced environment and is passionate about delivering exceptional support.
Job DescriptionLead, mentor, and develop a high-performing Service Desk teamOversee IT support operations, ensuring timely resolution of incidents and requestsImplement best practices in IT service management and drive continuous improvementCollaborate with internal teams and external vendors to enhance IT servicesMonitor and analyze service desk performance, ensuring SLAs are metProvide hands-on support and troubleshooting when neededQualificationsExperience working in an MSP environment would be highly regardedStrong knowledge of ITIL frameworks and ITSM best practicesAbility to manage, coach, and develop a team in a dynamic environmentExcellent problem-solving skills and a customer-first approachExperience working in a multi-site environment is a plusStrong communication and stakeholder management skillsAdditional InformationWork for the largest DSO in ANZ, driving innovation in the dental industry. Be part of a collaborative, high-performance team. Career growth opportunities in a rapidly expanding organization. Competitive salary and great employee benefits.
Ready to take the next step in your career? Apply today and be part of our mission to support world-class dental care across Australia and New Zealand!
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