Do you want to work with a leading purpose driven organisation?Organisational OverviewFortify Health Group is a health and disability organisation supporting adults and children within Southeast Queensland. Because navigating (and accessing) health services is hard, we are on a mission to design, build, and deliver health and disability services that resolve complexity and empower individuals to achieve improved health and well-being. We believe in the power of a multidisciplinary approach, and our team of professionals includes psychologists, social workers, counsellors, a psychiatrist, occupational therapists, and physiotherapists.About the TeamThe Health Support Team is a multidisciplinary team comprising Occupational Therapists, Social Workers, Psychologists, and Counsellors. A hardworking and motivated team who do the best for their clients, this role is to support the team, meet and greet the clients, and help make the client feel calm and comfortable as soon as they walk through the doors. This team supports the bookings of appointments for Fortify Health Group and CoordiKids Allied Health Services.As the first point of contact, the Health Service Officer will be calm and confident, with the ability to identify if immediate support is required and ensure that any concerns or risks are highlighted to management as they arise from service users and support workers.The role also provides daily administration tasks; experience in answering the telephone, helping with enquiries, liaising with external providers, and making bookings are essential.It requires great attention to detail and an analytical mind, as in this role, you will be providing a broad range of administrative support to the health division. Duties include, but are not limited to: client information management, data entry, reporting, and financial processing for clinical services.Supporting health staff across a broad range of programs, including NDIS, Medicare, and other clinical and community programs, makes it an essential requirement that the person in this role has care, compassion, and cultural sensitivity.It is essential that the Health Service Officer always represents Fortify Health Group in a professional and positive manner; being well-groomed, well-spoken, and maintaining a business-like appearance is essential.An understanding of allied health and disability services would be desirable.High level of cultural competency and able to communicate in a culturally sensitive manner.A vibrant nature, a person who enjoys interacting with people daily.The ability to maintain a high professional and ethical profile in accordance with industry and organisational standards.Passionate about customer service and customer engagement.The successful applicant will be based from our Springwood office; however, must be flexible to cover our future office in Coomera as required.Other duties as required to meet operational needs.To be successful you must possessMinimum of 2 years experience in an administrative role, within the community or health services sector is desirable but not essential.Proficient in Microsoft Word and Excel, and an ability to use a broad range of databases.Excellent time management and organisational skills with a flexible approach and demonstrated ability to meet tight deadlines.Exceptional communication (written and verbal) and interpersonal skills.The ability to prioritise work, multitask, and be proactive.Ability to work autonomously, but also as a member of a team.Understanding of Electronic Medical Records and the Australian health system desirable.A certificate in Office/Medical Administration or associated business discipline will be highly regarded.Current QLD Paid Blue Card and NDIS Worker Screener or ability to obtain one.Rights to work in Australia.To ApplyIf excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.Should you require further information about the role, please contact lisac@fortifyhealth.com.auRole Type
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