Call: 0450 901 035 West Sector: Technology Job Summary •Global Brand - Premium products•Blacktown surrounds- Impressive workspace w/ Parking•Opportunity for career growth and development Job Description About Your New Employer:West Technology has partnered with a global company that is a household brand known for its large range of premium products within the consumer electronics space.About Your New Role:This is an opportunity for a motivated Level 1 Helpdesk Officer to join the team. This person will be responsible for administrative duties with the primary objective to act as the first point of contact for internal customers.Key Responsibilities: Act as the first point of contact for internal customer supportLog support requestsEnsure SLAs are being metResolve tickets at the first point of contact where possibleEscalate issues to appropriate team members About You: Hold a qualification in technology or be close to finalizing it.Demonstrate an understanding of Windows servers and infrastructure.Have some relevant work experience within the IT sector, which could include 6-12 months of work experience performed as part of your studies.Possess a 'Can Do' attitude and eagerness to learn and develop your skills.Exhibit excellent problem-solving skills coupled with a customer-centric attitude. Eligibility:To be considered, you must be an Australian or New Zealand citizen or an Australian PR holder. Unfortunately, holders of any other visa will not be considered, regardless of working rights.What's in it for You? Global Brand in consumer electronics - Great name for the CV!Opportunity to develop and grow within a great companyModern offices with on-site parking providedGreat staff cultureExposure to an enterprise-level tech stackLocated in the Blacktown surrounds - Work closer to home!All Rights Reserved | West Recruitment Pty Ltd#J-18808-Ljbffr