About UsAt the heart of ANZ Plus is a talented, high-performing team with big ideas. We’re building products, services and experiences that will not only provide our customers with enhanced banking functionality but empower them to make better financial decisions and improve their financial wellbeing.About the RoleWe’re looking for a Content Designer to support the discovery, development and delivery of Partnerships & Ecosystems in the ANZ Plus app, as we search for new opportunities to evolve our proposition alongside our partners.You’ll be part of our Content Design team, working closely with designers, squads and journey experts to ensure we deliver clear, consistent and customer-friendly content in the app and across other touchpoints.Your focus will be delivering initiatives in the ANZ Plus app to support our Partnerships & Ecosystems initiatives, exploring and assessing new opportunities with prospective and existing partners.Role Type: PermanentRole Location: Docklands, MelbourneWork Hours: Full-timeWhat will your day look like?Working alongside UI, UX and service designers to explore new ideas and opportunities for us to collaborate with our partners.Writing micro-copy in our Partnership & Ecosystem features to align with the ANZ Plus Tone of Voice and ensure seamless, digital experiences.Working with squads to help guide customer experience and content strategy for our partnership features.Challenging traditional banking services as a squad to discover new opportunities for ANZ Plus and partners.Supporting the presentation of new partner ideas and opportunities to stakeholders.Mapping customer journeys and design solutions with our design teams and squads.Exploring and supporting the existing and potential needs of our partners.Writing FAQs and support content that support the delivery of key features.Helping to create internal content for presentations, scripts and visuals to support the Partnerships & Ecosystems team and proposition.Testing design solutions with customers and learning from direct customer feedback.Identifying opportunities for optimisation through improved content strategy and solutions.What will you bring?You’re an excellent writer with experience delivering app content, with a strong background in UX writing and content design. You have experience leading content delivery and working as part of a design team, creating features from scratch as well as maintaining and uplifting features over an extended period of time. You have a passion for producing clear and informative content and guiding customers with open and honest language.You’ll have the following:A strength in digital copywriting – you’ve worked on app content, with a strength in simplifying the complex to distil what’s important and relevant to the customer.An ability to produce customer-centric content, that elevates design and improves customer experience.You can write and adapt your language to maintain consistency with the rest of the proposition (customer-centric, plain English).You can strike a harmonious balance between long-term, big-picture thinking and getting things done quickly where needed.Experience working with Figma (or similar).Experience working within a design team.We want to see your best! So please attach a supporting digital portfolio or showreel and show us what you can do!So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 89450.Job Posting End Date21/03/2025, 11.59pm, (Melbourne Australia)
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