Join us to co-create solutions for a better future!Job DetailsField ServicesDeskside Technician I Shanghai, Posted: 1/1/2025Job ID#: 59307Job Category: Field ServicesPosition Type: Full TimeDuration: 12 monthsShift: 2Positions Available: 2Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.What will you do?Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral device failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkWhat do you need to succeed?3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10Experience troubleshooting and replacing hardware on Lenovo PCsExperience using Active DirectoryExperience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 clientExperience troubleshooting wireless connectivity issuesQuality Customer Service skillsVPN experienceExperience with basic hardware printer supportExperience with Symantec products including Endpoint Protection, Bitlocker, SCCM, and RDPWhat you'll getWork with brilliant minds, often within a global capacityComprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much moreOpportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as wellWhy we're differentBrazilian and privately owned companyAgility, flexibility, and innovation are in our DNAFlat organizational structure which enables faster communication and decision makingTake a look for yourself Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdYJob Requirements Details:JOB PURPOSEThe primary duty of the OSS is to provide technical expertise & support in facilitating the smooth running of the IT SERVICE Technology platforms.Key Responsibilities and AccountabilitiesTake responsibility for the smooth running of all employee-facing desktops, laptops, tablets, smart devices, OS, Printers, VC room & applicationsProvide support for any IT related issue as directed by managementPerform daily checks on DC equipmentProvide weekly reports to management for all issues at assigned sitesTake ownership of incidents & service requests and professionally manage them through to resolutionEnsure all incidents, service requests and changes are logged through Service NOWProvide hands-on support for other IT teams, i.e. Network Server Admin and Telephony as requiredProactively manage assigned sites and suggest improvements and innovationsUndertake other tests as assigned by managementProvide support for all IT related projectsFlexibility in traveling across the time zone when requiredTechnology SkillsDesktop support 1st and 2nd line supportMicrosoft 10/11 OS installation and reimagingMicrosoft Office 2016 – O365 supportMicrosoft Outlook configuration, troubleshooting, housekeeping and administrationNetwork troubleshooting, IP, DHCP 1st and 2nd lineMobile user supportPrinter troubleshooting and managementProjector and audio-visual maintenance and supportSoft SkillsTeam playerExcellent communication skills in English & Mandarin, written and oralAbility to deal professionally with users, customers and suppliersAbility to communicate technical information to non-technical usersSelf-motivated, committed and enthusiastic IT professional, must be able to work on own initiative and without constant supervisionProven experience of working in a high-pressured corporate environmentUnderstanding of ITILPay Range: Based on ExperienceAlready have an account? Log in here
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