Division: Empact Group Food Solutions
Minimum experience: Associate
Company primary industry: Food and Beverages
Job functional area: Operations
Job Description
Purpose of the role:
We are looking for an experienced waiter who is part of a team that elevates customer service to the next level, serving food and beverages to guests at venues or catering events.
Minimum Requirements:
* Minimum of 3 years experience as an executive waiter in a restaurant or catering environment.
* Matric is essential.
* Experience in a hotel environment will be an advantage.
* Strong beverage knowledge.
Knowledge, Skills, and Competencies:
* Knowledge of and compliance with food safety standards.
* Excellent time management and the ability to prioritize tasks.
* Positive attitude and teamwork skills.
* Previous experience as a waiter in a fine dining setting.
* Excellent communication and customer service skills.
* Ability to multitask and work well under pressure.
* Strong attention to detail.
* Knowledge of food and beverage pairings.
* Extreme attention to detail and quality.
* Ability to follow verbal directions in a fast-paced and dynamic environment.
* Excellent presentation skills.
Key Areas of Responsibility:
* Assist with the complete setup and breakdown of the banquet area.
* Relay food and beverage orders.
* Maintain a high level of cleanliness and awareness of sanitary practices.
* Anticipate guests’ needs and exceed customer service expectations.
* Maintain composure in a fast-paced environment.
* Relay important information about orders, allergies, and special requests to the appropriate person.
* Respond urgently and appropriately to any concerns.
* Present in a professional appearance and mannerisms.
* Check dishes and kitchenware for cleanliness and presentation and report any problems.
* Provide excellent customer service to guests.
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