Service Desk Analyst (L1 & L2)
* Hybrid work environment
* 6-month contract with potential extensions
* Cheltenham Location
Green Light is a growing consulting organisation known for its work in Telecommunications and System Integration Services organisations. We have a requirement with our client partner for Service Desk Analyst join their team on a 6-month contract with potential extensions
Responsibilities:
* Provide exceptional Level 1 technical support to end-users, resolving issues efficiently and effectively.
* Handle Level 2 support tasks as needed, demonstrating advanced troubleshooting skills.
* Utilize knowledge of Microsoft technologies to assist with software and hardware issues.
* Perform basic network troubleshooting to ensure connectivity and performance.
* Support on-premises Windows environments, particularly those running on VMware.
* Maintain accurate records of support requests and resolutions using our ticketing system.
* Collaborate with other IT team members to escalate and resolve complex issues.
* Occasionally assist on-site, requiring a valid driver’s license and access to a car.
Requirements:
* Proven experience in a Service Desk or similar technical support role.
* Strong customer service skills with a focus on user satisfaction.
* Proficiency in Microsoft technologies (Windows OS, Office Suite, etc.).
* Basic understanding of networking principles and troubleshooting.
* Experience with VMware and on-premises Windows environments.
* Ability to work independently and remotely, with occasional on-site support.
* Valid driver’s license and access to a car for on-site assistance.
* Certifications in relevant technologies (e.g., Microsoft Certified, VMware Certified) are preferred.
* Comfortable with split shift patterns (e.g., 4 hours AM and 4 hours PM)
How to apply
Click “apply” or email your application to Stephen (stephenm@greenlightworldwide.com) for a confidential discussion with Green Light Worldwide