Customer Banking Specialist Relief - Muswellbrook Commonwealth Bank of Australia – Muswellbrook NSW
Contract Position: 12 months
Hours: 25 hours per week
Roster:
Monday: 10.00am - 3.30pm Tuesday: 10.00am - 3.30pm Thursday: 10.00am - 4.00pm Friday: 10.00am - 3.30pm Role Overview:
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.
In this role, you will:
Engage in in-depth conversations with customers to support their overall banking needs including Home Loans, Business Banking & Financial Advice. Provide support and travel to the local branch: Scone. Assist customers with inquiries, maintenance on accounts, and process applications for credit products. Complete Financial Health Checks to assess customers' financial needs and identify any changes. Educate customers on our in-branch technology and digital banking options. Problem-solve and provide effective solutions while championing our processes and driving our risk-adverse culture. We're interested in hearing from people who have:
Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail, or Hospitality. Excellent communication skills and the ability to articulate financial terms clearly. The ability to ask the right questions, find solutions, act with integrity, and place the customer at the center of everything you do. Ability to work in a busy, commercial retail environment while providing holistic solutions. A genuine interest in building a career with CommBank and improving the financial wellbeing of our customers. If this role matches your experience and career goals, apply today!
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