Lovedale, Newcastle, Maitland & Hunter NSW
Reservations (Hospitality & Tourism)
Full time
As a Group Reservations Agent at Rydges Resort Hunter Valley, you will be responsible for providing exceptional customer service and managing group bookings for our prestigious resort located in the beautiful Lovedale region of New South Wales. This is a full-time role that will see you play a key part in the Hospitality & Tourism operations of our business. A rare business hours Monday to Friday role, reporting directly into the Reservations & Yield Manager and working closely alongside our Revenue and Sales Teams.
About us
Rydges Resort Hunter Valley is a premier destination resort offering luxury accommodation, world-class dining, and premium event facilities in the heart of the iconic Hunter Valley wine region. Our resort is known for its exceptional customer service, stunning natural surroundings, and commitment to sustainable tourism practices. We are proud to be an employer of choice in the Hospitality & Tourism industry.
Apply now to join our team as a Group Reservations Agent and be part of creating unforgettable experiences for our guests.
What we offer
* Competitive salary and benefits package
* Ongoing training and development opportunities
* Discounts on accommodation and food and beverage at EVT hotels and resorts
* A collaborative and inclusive team culture
* Access to wellbeing initiatives and employee assistance programs
* The chance to work in a beautiful, picturesque location in the Hunter Valley
What you'll be doing
* Coordinate and process group reservations across our resort's accommodation, dining and event facilities
* Liaise with group organisers to understand their requirements and provide tailored solutions
* Maintain accurate records and reports of group bookings and availability
* Assist with the preparation of group arrival and departure information
* Provide exceptional customer service to group organisers and guests
* Collaborate with other departments to ensure seamless service delivery for group bookings
What we're looking for
* Previous experience in a group reservations or hospitality customer service role
* Strong communication and interpersonal skills to liaise effectively with group organisers
* Excellent attention to detail and organisational abilities
* Ability to work well under pressure and meet deadlines
* Proficient in using reservations and booking management systems such as Opera (preferred)
* You must possess the legal right to work in Australia as no sponsorships will be offered
Your application will include the following questions:
* Do you have customer service experience?
* Which of the following property management systems (PMS) do you have experience with?
* Do you have experience in a sales role?
* Do you have data entry experience?
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Reservations Agent?
* Which of the following Microsoft Office products are you experienced with?
* How many years' experience do you have in the hospitality & tourism industry?
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