Job Title: Process Improvement Specialist
About the Role
The Process Improvement Specialist leads continuous improvement initiatives within TAC's claims divisions. This role focuses on addressing business challenges by conducting detailed analysis and providing data-driven recommendations and implementation support that leads to sustainable operational improvements.
Key Responsibilities:
* Conduct detailed analysis to identify areas for improvement
* Develop and implement process improvements using data-driven recommendations
* Sustainably improve operational efficiency across TAC's claims divisions
About the Team
This role will be a part of our Claims Systems Improvement Branch, within the Clients – Service and Operations division. Led by the Manager, Process Improvement, the team operates with a high level of autonomy, trusting team members to independently manage their projects, while always having support available when needed.
Requirements
We are seeking a strong background in Business Analysis and Project Management, with proven experience in driving continuous improvement initiatives. Your skills should include workshop design and facilitation, process mapping, quality assurance, risk management, and applying project management methodologies and business analysis approaches. Proficiency in the Microsoft Office Suite is essential, and a Green Belt in LEAN Six Sigma would be highly regarded.
What We Offer
We value our people, offering a competitive salary and amazing employee benefits. As our newest Process Improvement Specialist, you'll also:
* Be rewarded for great work
* Grow and go places
* Be supported at every step
About Us
We're committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA+ people to apply for roles.