If you 're looking for a role in a dynamic and community-focused organisation that is making a genuine impact on the lives of all Victorians, the Salesforce Product Owner position could be the right fit for you.
In this role, you will:
* Provide the technical expertise and skills to undertake user management, minor enhancements, system administrative tasks, technical troubleshooting, and user support for the VEU Salesforce platform.
* Take responsibility, with the support of the Salesforce Product Owner, for the administration of technical environments, code repository management and will ensure VEU’s release and deployment processes are configured to follow best practice approaches.
* Work closely with the Salesforce Product Owner, Salesforce Business Analyst, Director, Development and key external stakeholders to enhance the VEU Registry.
In this position you will:
* Participate as a technical member of the product agile scrum team including delivery cycles, planning, backlog development and refinement
* Manage defect fixes and minor enhancements through a SDLC development cycle, ensuring all deployments are aligned internal frameworks
* Undertake basic development in Salesforce Service Cloud including working on Salesforce LWC components and interfaces and Salesforce DX
* Oversee and test system flows, process builders, triggers, validation rules, and sharing & security policies.
* Input and maintain all product and user information on Atlassian and Azure DevOps toolsets
* Undertake all relevant testing as required on enhancements and changes to the system
* Undertake system and user administrative functions including technical troubleshooting, user support, onboarding, offboarding and user management.
* Undertake basic data analysis and reporting to identify trends, support business enquiries, and ensure ongoing optimisation of the system and VEU program.
* Develop and foster strong collaborative relationships with internal and external stakeholders.
* Provide support and system progress updates to the Product Owner t.
Please refer to the attached position description for the principal functions and key selection criteria.
This is an ongoing position. The work location for this position is 570 Bourke Street, Melbourne with hybrid work arrangements available.
About us
The Essential Services Commission is Victoria's independent economic regulator of essential services supplied by a range of industries. The commission's functions include:
* making regulatory decisions with respect to prescribed industries (including price determinations, licensing, customer protection and access disputes).
* undertaking reviews and providing advice to Ministers on a range of economic and regulatory matters.
* administering the Victorian Energy Upgrades program.
Be part of a highly respected and professional organisation that allows you to apply your knowledge while supporting flexible working arrangements that allow you to balance work and life. You'll be working in a dynamic and collaborative environment with opportunities for professional growth.