ARB Warragul is seeking an experienced and passionate Store Manager to lead our showroom, warehouse, and workshop team. This is an exciting career opportunity for a professional with a proven track record in team leadership, customer satisfaction, and business growth, particularly within the automotive industry.
The Position:
Reporting to the Managing Director, the Store Manager will oversee our team of Retail Sales and 4x4 Technicians, servicing retail, dealer, and stockist customers across the local area. Responsible for customer service, staff development, business growth, and expense management, the Store Manager is key to the efficient and profitable operation of the store.
Key Responsibilities:
1. Lead and develop sales, fitting, and warehouse staff, supporting career growth and team development.
2. Drive commercial decision-making and optimize processes to exceed productivity and profitability targets.
3. Champion the customer experience, ensuring the highest quality in sales and installations.
4. Oversee inventory management with a Just-In-Time approach to ensure timely and complete customer orders.
5. Provide market feedback on competitor activity, product trends, and customer insights to the Regional Manager.
6. Build and maintain valuable relationships with local fleet and dealer partners.
About You:
1. Experience in managing a workshop or mechanical aptitude preferred.
2. Knowledge of the automotive industry, particularly 4x4 accessories and off-road vehicles, highly desirable.
3. Strong background in team management and staff development.
4. Excellent communication skills, with a customer-focused and results-driven mindset.
5. Proficient in financial principles such as asset management, pricing, and P&L analysis.
6. Demonstrated passion for exceptional customer service and achieving high standards.
What’s on Offer:
1. Additional benefits, including potential for vehicle and performance-based incentives.
If you’re a proactive, results-oriented manager with a passion for 4WDs, we’d love to hear from you! Apply now by sending your resume and cover letter to ******@arbwarragul.com.au.
ARB Warragul is an equal opportunity employer and values diversity within our team.
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