Total remuneration range $149,914 to $158,607 pa Full-time continuing appointment Toowoomba, Springfield or Ipswich campus At Uni SQ, Australia's leading regional University, we're committed to innovation, excellence and providing an exceptional experience for our students and staff. Our ICT Client Support team plays a vital role in delivering high-quality, proactive services to ensure a seamless ICT experience across all Uni SQ campuses. As we enter a period of transformation and innovation, we're looking for a dynamic Service Delivery Manager to lead our ICT contact centre to ensure our support processes, incident management and resolution delivers an exceptional standard of service across the University. Who You Are You're an agile, innovative leader with a passion for service excellence and process improvement. #J-18808-Ljbffr