Job Title: Customer Engagement Officer
As a Customer Engagement Officer, you will be the primary point of contact for our customers, delivering exceptional experiences and facilitating their journey from service enquiry to contract development and renewal.
Key Responsibilities:
* Provide high-quality customer service using a person-centered approach across multiple channels.
* Efficiently manage customer data software to create, maintain, and optimize customer information and service requests.
* Effectively manage a high case load of diverse and unique customer portfolios.
Requirements:
* Experience in providing high-quality customer service using a person-centered approach.
* Ability to efficiently use customer data software.
* Exceptional time management skills.
* Experience within the Disabilities and NDIS sector.
Benefits:
* Access to a range of employee benefits, including health discounts, utility savings, and product discounts.
* Opportunity to bring a friend on board and receive a reward.
* Fleet cars for work-related travel and free parking.
* Purchased Leave Program to increase annual leave up to 6 weeks each year.
* Salary Packaging (up to $18,550) and Leave Loading (17.5% payable on annual leave).
About Rocky Bay:
Inclusivity is a top priority at Rocky Bay, and we strive to make our recruitment process accessible for everyone. We value diversity and uniqueness, welcoming candidates from all backgrounds and experiences. Our goal is to build an inclusive team that makes us the best we can be.